1. About this policy
This Privacy Policy explains how [Registered Company Name] ("Samay Raina india tour Event", "we", "us") collects, uses, shares and protects your personal data when you use the Samay Raina india tour Event website, mobile app and related services (the "Platform").
We process personal data in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them. By using the Platform, you agree to the practices described here.
2. Data we collect
Information you give us: your name, mobile number, email address, city, date of birth or age (for age-restricted events), and any details you share when you contact support.
Booking information: events booked, ticket type and quantity, booking dates, entry scans and refund requests.
Payment information: payments are processed by our payment partners. We receive the payment status, transaction ID and the payment method type, but not your full card number, CVV or UPI PIN.
Device and usage information: IP address, device and browser type, app version, pages viewed, search terms and approximate location (based on IP, or precise location only if you allow it in your device settings).
ID verification: where an event requires it, venue staff may check your photo ID at entry. We do not store a copy of your ID unless the event page tells you otherwise.
3. How we use your data
To create and manage your account and verify your mobile number by OTP.
To process bookings and payments, send tickets, confirmations and event updates (such as date, venue or timing changes) by email, SMS, WhatsApp or app notification.
To handle refunds, cancellations, support requests and complaints.
To prevent fraud, bots, ticket touting and misuse of the Platform, and to enforce ticket limits.
To show events near your city and improve the Platform, including analytics on how features are used.
To send offers and recommendations, but only where you have agreed. You can opt out at any time.
To meet legal, tax and regulatory obligations.
6. How long we keep data
We keep account data while your account is active. Booking and payment records are kept for [8] years, or as long as tax and accounting law requires.
When data is no longer needed, we delete or anonymise it.
7. How we protect data
We use encryption in transit (HTTPS), access controls, and regular security reviews. Only staff and partners who need data to do their job can access it.
No system is completely secure. If a breach affects your data, we will inform you and the Data Protection Board of India as required by law.
8. Your rights
You can ask to access the personal data we hold about you, correct or update it, or delete your account and data (subject to records we must keep by law).
You can withdraw consent for marketing at any time using the unsubscribe link, replying STOP to SMS, or changing your app settings.
You can nominate another person to exercise your rights in case of death or incapacity.
To make a request, write to [privacy email]. We will respond within [30] days.
9. Children
The Platform is meant for users aged 18 and above. We do not knowingly collect data from children. Where an event allows younger attendees, the booking must be made by a parent or guardian.
10. Data stored outside India
Some of our service providers may store or process data outside India. Where this happens, we transfer data only as permitted under Indian law and require the provider to protect it to the same standard.
11. Third-party links
The Platform may link to organiser, venue or social media websites. Their privacy practices are their own, so please read their policies.
12. Changes to this policy
We may update this policy from time to time. The "Last updated" date shows the current version. For significant changes, we will notify you by email or in the app.
13. Contact and Grievance Officer
Privacy questions: [privacy email].